Shipping

Pulse Athletics currently offers free standard shipping on orders placed through our store.

If any other shipping options or charges are presented at checkout, they will be shown clearly before you pay — there are no surprise delivery charges after the fact.

Once your order is placed, it may require processing time before it is shipped. You will receive an order confirmation when we receive your order, and a shipping confirmation once your order is on its way.

Because processing times can vary with order volume and product availability, we do not guarantee a specific processing or delivery timeframe.

Any delivery date or delivery timeframe shown or communicated to you is an estimate, not a guarantee. Actual delivery times can vary depending on the destination, the carrier, product availability, customs processing, and other circumstances outside our control.

When tracking is available for your shipment, we will provide tracking information so you can follow your order's progress.

You are responsible for providing an accurate and complete delivery address when placing your order. If you notice an error in your shipping information, contact us as quickly as possible so we can try to correct it before the order is processed or shipped.

Once an order has been processed or shipped, changes or cancellations may not be possible. If you need to change or cancel an order, contact us as soon as you can and we will do our best to help.

For international orders, you may be responsible for customs duties, taxes, brokerage charges, import fees, or similar charges applicable to your shipment, as determined by the laws of your country. These charges, if any, are outside our control.

Pulse Athletics is not responsible for delays caused by carriers, customs processing, severe weather, incorrect or incomplete customer-provided addresses, or other circumstances outside our reasonable control, except where otherwise required by law.

If a package appears lost, damaged, or has another delivery problem, contact us through the Contact Us page with your order details. Each situation is reviewed individually, and where applicable we will provide an appropriate resolution. We do not promise automatic refunds for lost or delayed packages.

Nothing in this Shipping Policy limits or removes rights you have under applicable consumer protection laws.

If you have any questions about shipping, contact us through the Contact Us page and we'll be happy to help.